Refund policy

Last Updated: [24 july 2027]

At AUREVON, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.

1. Return Eligibility

You may request a return if:

  • The product is damaged, defective, or incorrect upon delivery.
  • The return request is made within [2 DAYS] of receiving the order.
  • The product is unused, unworn, and in its original condition.
  • All original packaging, tags, manuals, and accessories are included.
  • Proof of purchase or order confirmation is provided.

Returns that do not meet these conditions may not be accepted.

2. Return Timeframe

Return requests must be submitted within [2 DAYS] from the date of delivery.

Requests received after this period may not be eligible for return or refund.

3. Refund Process

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within [3-5 BUSINESS DAYS] to your original payment method.

For Cash on Delivery (COD) orders, refunds will be transferred to your registered bank account or UPI ID after verification.

Please note that your bank or payment provider may take additional time to reflect the refund.

4. Exchange Policy

We offer replacements or exchanges for:

  • Products received in damaged condition.
  • Incorrect items delivered.
  • Manufacturing defects.

Exchange requests are subject to product availability.

5. Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your order number
  • Clear photos or videos of the product
  • Photos of the packaging (if applicable)

Our team will review the request and provide an appropriate resolution.

6. Non-Returnable Items

The following items are not eligible for return unless they are damaged, defective, or incorrect:

  • Products showing signs of use or wear.
  • Products without original packaging or accessories.
  • Products damaged due to misuse or improper handling.
  • Items marked as non-returnable during purchase.

7. Return Shipping Costs

If the return is due to our error (wrong, damaged, or defective product), AUREVON will bear the return shipping cost.

For returns due to change of mind or other customer-related reasons (if accepted), the customer may be responsible for the return shipping charges.

8. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. Customers may instead request a return if eligible under this policy.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Store Name: AUREVON

Email: [aurevonstore.in@gmail.com]